To better serve you, we use a Report Dashboard and Ticket System
After you become a client of Hispanic Market Advisors®, we designate an account manager. Occasionally, you will deal directly with other experts, as special needs arise; however, your account manager is your first point of contact and the Internet Consultant who will coordinate and participate in the conference calls with you and your team for making sure we are aligned with the campaign’s objectives.
Most check-in calls are bi-weekly (approx. 1 hour per call) but in some cases, we set them up in a weekly basis, depending the capacities employed for any given project. During those calls, we review some actions as well as answer any SEO-related questions you may have regarding your project.
Our Report Dashboard
You will be able to access our proprietary “Report Dashboard” software so that we can configure the reporting modules listed below (each campaign will have different modules as there are no two equal campaigns):
Modules we can configure within the “Report Dashboard” are:
Lead Gen Reports
- Website Leads (integrated with WordPress through the Gravity Form API)
- Facebook Leads (integrated with Facebook through the Facebook Open Graph API)
- Call Leads (integrated with CallRail through the CallRail API)
- PageSpeed Insights
- Keyword Rankings
- Site Audit
- Backlinks Report
Email, Text & Social Shares
- Constant Contact or Mail Chimp
- Social Shares
The benefit of having access to our “Report Dashboard” is that you can view all the important aspects of your digital campaign in real-time in one centralized location. At the same time, this allows us to view what’s going on with your site and make timely proactive adjustments along the way for the refinement and betterment of the digital marketing campaign.
Our Ticket System
In most cases, our account manager(s) will open the tickets themselves, on your behalf. Having said that, for those clients that are more hands-on and more tech savvy, we also have a ticket system they can use, so that they can:
- Open tickets
- Check ticket status
Please use this link to log in to our ticket system (you will need you login credentials which are sent to you after you sign up)